FAQ
Everything You Need to Know Before You Glow ✨
We’ve gathered the most common questions our customers ask to help you shop with full confidence. Still have questions? Just reach out — we're here to help!
Orders & Payments
Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted.
Q: Can I modify or cancel my order after placing it?
A: You can cancel or update your order within 1 hour of placing it. Please email us immediately at support@efuto.com for urgent changes.
Shipping & Delivery
Q: How long does delivery take?
A: Delivery usually takes:
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UK/EU: 4–8 business days
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USA/Canada: 7–12 business days
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Other countries: 10–20 business days
Q: Do you offer international shipping?
A: Yes! Efuto.com ships globally. If your country isn’t listed at checkout, contact us.
Q: How do I track my order?
A: Once shipped, you’ll receive an email with tracking info. You can also visit our Track Your Order page.
📦 Returns & Refunds
Q: What’s your return policy?
A: We accept returns on unused, unopened items within 14 days of delivery. Please see our full Return Policy for details.
Q: My item arrived damaged. What do I do?
A: Contact us at support@efuto.com with a photo of the damaged product within 48 hours. We’ll arrange a replacement or refund.
Products & Safety
Q: Are your products cruelty-free?
A: Yes! Efuto proudly offers cruelty-free beauty and grooming products.
Q: Are your skincare and makeup products safe for sensitive skin?
A: Most of our products are designed for all skin types. Please read the ingredient list or consult your dermatologist if unsure.
Q: Do you sell authentic products?
A: Absolutely. All our products are 100% genuine, sourced directly from trusted brands and suppliers.
Support & Contact
Q: How can I contact you?
A: You can email us at support@efuto.com or call us at +44-7458-1484-56. We respond within 24 hours (Mon–Sat).
Q: Do you offer bulk or wholesale orders?
A: Yes, we do! For bulk pricing or collaborations, please email collab@efuto.com.
🧾 Account & Discounts
Q: Do I need an account to order?
A: No — you can check out as a guest. But creating an account gives you faster checkout, order tracking, and special offers.
Q: How do I apply a discount code?
A: Enter your discount code at checkout in the "Promo Code" box. If valid, the discount will apply instantly.
Still have questions?
📧 Email us: support@efuto.com
📞 Call: +44-7458-1484-56
